Handles the organizational desktop support that includes all IT equipment’s and office productivity and applications deployed in the different departments. Handles all connectivity from the Data Center (Server and Network Infrastructure to the Endpoints (computers and mobile devices). Including the City-wide Fiber Optic Cabling, Structure Copper Cabling, City-wide wireless, and all city-wide CCTVs. Development of…
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Systems Maintenance Section
Handles the maintenance of existing systems developed in-house, out-sourced and acquired package systems. Development of Standard Policies, Procedures and Business Process Operations Manuals. Development of Enterprise and Organizational-wide Architecture and System and Data Models. Help with project management of new IT projects. (USAID SURGE, DICT, ZICT Related)
Systems Development Section
Handles the development of new GIS, web, online, mobile, and other new systems. Development of Standard Policies, Procedures and Business Process Operations Manuals. Development of Enterprise and Organizational-wide Architecture and System and Data Models. Help with project management of new IT projects. (USAID SURGE, DICT, ZICT Related).
Infrastructure and Systems Section
Handles the Server and Network Infrastructure (Data Center). Including server systems like virtualization, database services, Internet services, email services and application services. Handles the security, audit, penetration, test and disaster recovery of the IT infrastructure (Servers, Network, Systems). Handles the Unified Messaging/ Collaboration and Digital Telephony (PaBX) System. Development of Standard Polices, Procedures and Operations…
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Request for Systems Development
The Service Request for the creation of a new system. New applications or software programs needed by the offices of the City Government of Zamboanga to support their official functions. Required documents : Letter Request c. Step-by-step procedure d. Employee Responsible e. Time needed 1. Submit Letter Request Rosario Maylon 2 minutes 2. Discuss with Software…
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Request for Systems Maintenance
The Service Request for all maintenance needed for all systems developed and implemented by the Division. The service includes software bugs, enhancement, and creation of additional reports and features. Required documents : Maintenance Form c. Step-by-step procedure d. Employee Responsible e. Time needed 1. Submit Maintenance Form Rosario Maylon 2 minutes 2. Discuss with Software Maintenance…
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Request for Desktop Support (IT Equipment and Application) Support and Maintenance
The Service Request for Desktop Support includes all IT support needed by end users such as their repair of their computers, printers, switches, routers. The service also includes assistance on standard applications and programs such as MS Windows, MS Office, Anti-virus. The service also includes repair and assistance on connectivity issues for wired and wireless…
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Request for Server Resources and Server Maintenance
The Service Request for Server Resources includes creation of a new user, change of user record, change of password, new Internet user, creation of new database, request for a copy of the database or backup copy. The service includes all change configuration for all Data Center or Infrastructure such as Servers, Network Switches, Firewalls, Routers,…
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