The Service Request for the creation of a new system. New applications or software programs needed by the offices of the City Government of Zamboanga to support their official functions. Required documents : Letter Request c. Step-by-step procedure d. Employee Responsible e. Time needed 1. Submit Letter Request Rosario Maylon 2 minutes 2. Discuss with Software…
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Request for Systems Maintenance
The Service Request for all maintenance needed for all systems developed and implemented by the Division. The service includes software bugs, enhancement, and creation of additional reports and features. Required documents : Maintenance Form c. Step-by-step procedure d. Employee Responsible e. Time needed 1. Submit Maintenance Form Rosario Maylon 2 minutes 2. Discuss with Software Maintenance…
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Request for Desktop Support (IT Equipment and Application) Support and Maintenance
The Service Request for Desktop Support includes all IT support needed by end users such as their repair of their computers, printers, switches, routers. The service also includes assistance on standard applications and programs such as MS Windows, MS Office, Anti-virus. The service also includes repair and assistance on connectivity issues for wired and wireless…
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Request for Server Resources and Server Maintenance
The Service Request for Server Resources includes creation of a new user, change of user record, change of password, new Internet user, creation of new database, request for a copy of the database or backup copy. The service includes all change configuration for all Data Center or Infrastructure such as Servers, Network Switches, Firewalls, Routers,…
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