The Service Request for Server Resources includes creation of a new user, change of user record, change of password, new Internet user, creation of new database, request for a copy of the database or backup copy. The service includes all change configuration for all Data Center or Infrastructure such as Servers, Network Switches, Firewalls, Routers, etc.
The service also includes Security Breaches on the Infrastructure such as Servers, Switches, Firewalls, Databases, etc.
Required documents : Request Form
| c. Step-by-step procedure | d. Employee Responsible | e. Time needed |
| 1. Submit Request Form | Rosario Maylon | 2 minutes |
| 2. Discuss with Infrastructure Team, Approves and Schedules Request | Martin Ignacio
Maco Filoteo (Infrastructure Team)
Alan Aizon (Division Head)
Marcelo Baybay (Division Assistant) |
5 minutes |
| 3. Server Change Management | Martin Ignacio
Maco Filoteo (Infrastructure Team) |
1 – 3 days (with spare parts) |
| 4. User Acceptance | Martin Ignacio
Maco Filoteo (Infrastructure Team)
Alan Aizon (Division Head) |
1 week |