The Service Request for all maintenance needed for all systems developed and implemented by the Division. The service includes software bugs, enhancement, and creation of additional reports and features.
Required documents : Maintenance Form
| c. Step-by-step procedure | d. Employee Responsible | e. Time needed |
| 1. Submit Maintenance Form | Rosario Maylon | 2 minutes |
| 2. Discuss with Software Maintenance Team, Approves and Schedules Request | Roland Alfaro
Marcelo Baybay (Software Maintenance Team)
Alan Aizon (Division Head)
Marcelo Baybay (Division Assistant) |
5 minutes |
| 3. Systems Maintenance (Analysis, Design, Development, Testing) | Roland Alfaro
Marcelo Baybay (Software Maintenance Team) |
6 months |
| 4. User Acceptance | Roland Alfaro
Marcelo Baybay (Software Maintenance Team)
Alan Aizon (Division Head) |
1 week |