The Service Request for Desktop Support includes all IT support needed by end users such as their repair of their computers, printers, switches, routers. The service also includes assistance on standard applications and programs such as MS Windows, MS Office, Anti-virus. The service also includes repair and assistance on connectivity issues for wired and wireless…
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Request for Server Resources and Server Maintenance
The Service Request for Server Resources includes creation of a new user, change of user record, change of password, new Internet user, creation of new database, request for a copy of the database or backup copy. The service includes all change configuration for all Data Center or Infrastructure such as Servers, Network Switches, Firewalls, Routers,…
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